Privacy Policy
PetMedi Track
Last updated: 19 August 2026
This Privacy Policy explains how PetMedi Track (“we”, “us”) collects, uses, stores, and shares information in the PetMedi Track iOS and Android apps and related services.
It is written to be consistent with Apple App Store Review Guidelines and Google Play’s User Data and Data safety requirements. If you do not agree, do not use the app.
Contact: petmeditrack@gmail.com
Delete your account (start here)
You can delete your PetMedi Track account and the pet data stored with it.
- In the app: Settings → Delete Account. You are signed out straight away. We aim to finish erasure within 30 days.
- On the web (no app needed): go to petmeditrack.com/delete-account and email us from the address on your account.
Deleting the app from your phone does not delete your account. Deleting the account does not cancel Apple or Google subscriptions. Cancel those in the store (section 12) or you may still be charged.
This is not a freeze or deactivation. We delete the account and associated data we hold, except limited records we must keep for law, security, or disputes (for example billing records Apple or Google already store).
1. Who we are
PetMedi Track helps you organise pet profiles, medication schedules, reminders, documents, and household sharing. It is not a veterinary practice, medical device, or source of diagnosis or treatment.
2. Information we collect
We collect only what the product needs. Categories below match how we declare data in Play Data safety and Apple privacy labels.
Account and identity (required to use the app)
Email address and name, from email sign-up, Google Sign-In, or Sign in with Apple. If you use Hide My Email, we receive Apple’s private relay address.
Pet and health information you enter (required for the features you use)
Pet names, species, breed, age, weight, photos, medical conditions, vaccination and treatment history, medication names, dosages, schedules, feeding guides, health notes, vet clinic details, and documents or images you upload. This is user-entered pet health information, not data from Android Health Connect or Apple Health.
Household and family data
Household names and email addresses of people you invite.
Device and app info
A local device identifier for trusted-device sessions; push notification tokens; alarm and notification preferences on the device. We do not collect IMEI, SIM serial, or advertising ID for ads. We do not sell data or use your pet records for third-party advertising.
Photos and camera (optional, user-started)
If you allow it, camera and photo library are used when you take or choose a photo for a pet, document, health note, or medication label. We do not access camera or photos in the background.
Payments
We do not collect or store your card number. iOS: Apple In-App Purchase. Android: Google Play Billing. RevenueCat tells us whether your subscription is active so we can unlock household features. Apple, Google, and RevenueCat handle payment data under their policies.
Support
If you report an issue, we receive the text and any optional photo you attach.
We do not sell your personal or sensitive data.
3. How we use information
- create and manage your account;
- show and sync pet, medication, and household data across your signed-in devices;
- send medication reminders and household notifications you enable;
- process, restore, and check subscriptions;
- send household invitations you start;
- customer support;
- operate, secure, and improve the service using aggregated or anonymised information where practical.
We do not use this data to show third-party ads. We do not use Google user data (from Sign-In) for ads or for any purpose other than authenticating your PetMedi Track account.
4. Device permissions (Android and iOS)
Permissions are requested at runtime when you use the related feature, not at first launch for everything.
| Permission | When we ask | Why |
|---|---|---|
| Camera | You tap take photo / scan label | Pet photos, documents, health notes, medication labels |
| Photos / media | You choose an existing image | Same as above |
| Notifications | You enable reminders or push | Medication alarms and household alerts |
You can refuse a permission. The rest of the app still works; that feature will not. You can revoke permissions in system settings.
5. Photos sent to an AI provider (medication label scan)
If you use Scan Medication Label, the image is sent to our server and then to OpenAI so the app can suggest name, dosage, frequency, and instructions.
This sharing happens only when you start a scan. You must check every field before saving. Scans can be wrong. We are not responsible for missed doses or harm from unverified suggestions.
Do not scan labels you are not allowed to photograph. OpenAI’s handling of the image follows their policy and our API arrangement. We do not use your images to train our own public models.
6. How we share information
We share data with processors who run the product, only as needed:
| Processor | Purpose |
|---|---|
| Supabase | Sign-in, database, file storage |
| Apple | Sign in with Apple; App Store payments |
| Google Sign-In (email/name only); Firebase Cloud Messaging for push; Play Billing on Android | |
| RevenueCat | Subscription status and receipts |
| OpenAI | Optional medication-label image interpretation |
| Email provider (Resend) | Invitations, one-time codes, transactional mail |
Household members you invite can see that household’s pet and health data.
We may disclose information if required by law, to protect rights and safety, or as part of a merger with notice where required.
We do not sell personal and sensitive user data. We do not share pet health records with advertisers.
7. Retention
We keep account and pet data while the account is open. After a valid deletion request we aim to erase associated data within 30 days, except where law, security, or a dispute requires a limited record (including payment records held by Apple or Google).
Push tokens and device sessions are removed when you sign out, turn off notifications, or delete the account.
8. Security
Data in transit uses HTTPS (modern cryptography). Access to our systems is restricted. No method is perfectly secure. Use a strong unique password and invite only people you trust.
9. International transfers
Processors may store or process data in the United States or other countries. Where required, we rely on those providers’ safeguards.
10. Children
PetMedi Track is not intended for anyone under 18 and is not part of the Google Play Families programme. We do not knowingly collect personal information from children. If a child has an account, email petmeditrack@gmail.com and we will delete it.
11. Your rights
Depending on where you live, you may access, correct, export, or delete your data, or object to some processing.
- Export: in-app export where available, or email us.
- Delete in app: Settings → Delete Account.
- Delete on the web: petmeditrack.com/delete-account.
We aim to complete erasure within 30 days. You are signed out when in-app deletion starts.
Account deletion does not cancel store subscriptions (section 12).
12. Subscriptions and payments
Paid plans (Basic, Family, Premium) are auto-renewing subscriptions. Price and period are shown at purchase. Trials, if offered, convert to paid unless cancelled in time.
iOS (Apple): Charged to your Apple ID. Renews unless auto-renew is turned off at least 24 hours before the period ends. Apple may charge renewal within 24 hours before the end. Manage or cancel: Settings → [your name] → Subscriptions.
Android (Google Play): Charged through Google Play. Manage or cancel: Google Play Store → profile → Payments & subscriptions → Subscriptions → PetMedi Track. You can also use the subscription settings Google shows at purchase.
We do not store card numbers. Refunds follow Apple or Google rules and applicable law.
13. Push notifications and alarms
Reminders depend on device settings, network, battery limits, and the OS. We do not guarantee every alarm. You remain responsible for giving medications on time. Turn notifications off in the app Settings and in system settings.
14. Changes
We may update this policy. The date at the top will change. We will mention material changes in the app where reasonably possible. Continued use after an update means you accept the revised policy.
15. Contact
Privacy, data, and deletion: petmeditrack@gmail.com